SE_Service Designer_Senior Expert

In short

Looking for a very senior, well-rounded Service Designer who can lead stakeholder and user research, map the core structure of service blueprints, and synthesize what is known as well as identify key gaps. The role requires strong facilitation skills to align business, process, and product stakeholders around meaningful priorities and roadmaps.

More detailed

The Service Designer acts as the connective tissue across a complex initiative, balancing strategic thinking with a hands-on, proactive approach where business, technology, and operational processes intersect. Positioned within a digital or product-focused environment, the role serves as a key bridge to business stakeholders, helping translate strategy into clear experience and service requirements.

The core assignment involves shaping future operating models and defining end-to-end service experiences across the full lifecycle—from initial engagement through delivery and ongoing use. This includes bringing clarity to how value is created, delivered, and supported across different parts of the organization.

Key priorities include leading stakeholder and user research, refining key personas or profiles, and developing and evolving high-impact artifacts such as service blueprints. The role ensures that the user perspective remains central while aligning supporting structures such as people, processes, and technology. In parallel, the Service Designer contributes to defining and prioritizing user and business needs, and supports continuous improvement efforts by grounding decisions in insight and evidence.

Success in this role requires close collaboration with product managers, architects, business analysts, and other cross-functional partners to break down silos and ensure alignment across initiatives.

You are skilled at navigating and simplifying complexity. You make complex systems understandable and bring stakeholders along in a way that creates clarity, engagement, and momentum. While you are proficient with service design tools and methods, your strength lies in dialogue, facilitation, and understanding what is needed in context. You approach service design as the design of systems that enable meaningful experiences—driving both internal efficiency and external business and brand value.

Start: ASAP

End: 30/9/2026