Service Delivery Specialist

Essential requirements:

• Ability to manage multiple changes under pressure and in fast paced environments

• Coordinate end to end change lifecycle: intake, validation, planning, scheduling, implementation oversight, collision and blackout management, and post implementation review.

• Assess impact, risk, urgency, and dependencies for each change

• Ensure all changes follow ITIL and organisational governance

• Prepare and facilitate CAB meetings and document decisions

• Deep knowledge of ITIL v4 and modern ITSM practices; ITIL certifications preferred.

• Strong ServiceNow tool experience

• Technical fluency across cloud, networking, platform, and application layers.

• Excellent stakeholder management, executive communication, and facilitation skills.

• Structured, data driven approach to metrics, RCA, and continuous improvement.

• Customer centric mindset with a track record of improving NPS or stakeholder satisfaction.

• Ability to operate under pressure and make clear, faster decisions during change.

Please explain how you meet all the requirements when applying.

Utilization: 100%

Location: Stockholm

Period: 01-06-2026-31-12-2026

Last day to apply: 13-05-2026

We present regularly. This means that we sometimes remove the assignements from our website before the final application deadline. If you are interested in an assignement, we recommend that you submit your application as soon as possible.